Claims Services
Where Experience, Efficiency & Care Come Together
We do more than process claims – we manage them proactively to protect your workforce and bottom line. Our dedicated claims specialists ensure that injured workers receive the right care at the right time, helping them recover faster and return to work safely. With a low caseload per specialist, we provide personalized attention and expert guidance, giving Members greater control over workers’ comp expenses.
When claims work smarter, businesses stay stronger. As Minnesota’s #1 self-insured workers’ comp fund for the trades, we have a vested interest in keeping claims fast, fair and effective.
What Sets Us Apart?
- Proactive Claims Management
- Dedicated Claims Specialist per Account
- 24/7 NurseCare Hotline
- Strong Medical Provider Relationships
- Efficient, Accurate Claims Processing
- Faster Recovery, Lower Costs
Take Control of Your Claims Process
Download our Claim Services Process PDF to see how our proactive approach, expert support, and personalized service keep your workforce protected and your business running smoothly.
NurseCare Hotline
We know that workplace injuries don’t follow a schedule. That’s why we offer the TBG NurseCare Hotline, which provides 24/7 access to professional medical advice and reporting—at no cost to our Members.
When an injury occurs, the NurseCare Hotline quickly assesses the situation and ensures workers receive the right level of care. This service helps improve recovery outcomes, reduce claims costs and keep workers safe.
Always Call 911 First for Any Life-Threatening Situation
While the NurseCare Hotline is staffed with medical professionals, they can’t save your life over the phone. Call 911 if symptoms include:
- Choking
- Severe bleeding
- Chest pain or discomfort
- Seizure or convulsions
- Off balance or unable to walk
- Unconsciousness or disorientation
- Hot, dry skin
- Profuse sweating
- Severe abdominal pain
- Difficulty breathing
- Any other medical condition you feel is an emergency
How it Works
1) WHEN INJURED: Contact your on-site supervisor and call the NurseCare Hotline together.
- If your supervisor is unavailable, contact the NurseCare Hotline on your own.
- The call should be made as soon as possible.
2) ASSESSMENT: Following specially designed question-and-answer protocols, the nurse will determine the seriousness and nature of your injury and the best way to address it.
3) TREATMENT: If you can safely return to work, the nurse will provide first aid (self-care) instructions, and if your supervisor is available, you should explain it to them.
4) OFF-SITE TREATMENT: If the nurse feels further evaluation or treatment is needed, they will refer you to a medical facility near you. They may also provide self-care instructions until you see a doctor. These will also be explained to your supervisor if available.
5) FOLLOW-UP: Keep the NurseCare Hotline number handy in case your symptoms change or worsen. Please feel free to call back with any questions, changes in conditions or concerns.
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Let’s Make Workers’ Comp Work for You
Interested in becoming a TBG Member? Start by contacting your workers’ compensation agent. Don’t have one yet? Click below to find a trusted TBG agent partner.